IT & Support
Technical Support / Solutions Engineer career guide
Solves complex product and customer issues; bridges customers and engineering.
Job titles
- Technical Support Engineer
- Solutions Engineer
- Application Support Analyst
Skills employers ask for
- Technical troubleshooting
- Customer communication
- Log analysis
- Reproducing issues
- Escalation to engineering
- Product demos
- API support
- Documentation
- SaaS
- Onboarding / implementation
- Zendesk
- Salesforce
- Jira
- Postman
- SQL
- Linux
- Splunk / Datadog
- Intercom
Certifications for Technical Support / Solutions Engineer roles
Recent Technical Support / Solutions Engineer postings
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Create a free accountFrequently asked questions
What does a Technical Support / Solutions Engineer do?
Solves complex product and customer issues; bridges customers and engineering.
What skills does a Technical Support / Solutions Engineer need?
Common skills in Technical Support / Solutions Engineer postings include Technical troubleshooting, Customer communication, Log analysis, Reproducing issues, Escalation to engineering, Product demos, API support, Documentation, SaaS, Onboarding / implementation.
Which certifications help for Technical Support / Solutions Engineer roles?
Employers often ask for CompTIA A+, Network+, AWS Cloud Practitioner, ITIL.
How many Technical Support / Solutions Engineer jobs are open?
ReconHire lists about 164 recent postings that match Technical Support / Solutions Engineer titles, and 29 of them are remote.
How much does a Technical Support / Solutions Engineer make?
Among 49 recent postings that list pay, the middle half falls between $114k and $233k a year, with a median near $185k. Pay varies by city, experience and employer.