IT & Support
IT Support / Help Desk career guide
First line of IT support: tickets, accounts, devices and getting people back to work.
Job titles
- IT Support Specialist
- Help Desk Technician
- Service Desk Analyst
Skills employers ask for
- Ticket triage
- Troubleshooting
- Password resets
- User account management
- Hardware support
- Software installation
- Remote support
- Customer service
- Escalation
- Knowledge base
- SLA management
- Mobile devices
- Active Directory
- Microsoft 365
- ServiceNow
- Jira Service Management
- Zendesk
- Freshservice
Certifications for IT Support / Help Desk roles
- CompTIA A+
- Network+
- Security+
- ITIL
- Google IT Support
- Microsoft 365 Fundamentals
- MD-102
Recent IT Support / Help Desk postings
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Create a free accountFrequently asked questions
What does a IT Support / Help Desk do?
First line of IT support: tickets, accounts, devices and getting people back to work.
What skills does a IT Support / Help Desk need?
Common skills in IT Support / Help Desk postings include Ticket triage, Troubleshooting, Password resets, User account management, Hardware support, Software installation, Remote support, Customer service, Escalation, Knowledge base.
Which certifications help for IT Support / Help Desk roles?
Employers often ask for CompTIA A+, Network+, Security+, ITIL, Google IT Support, Microsoft 365 Fundamentals.
How many IT Support / Help Desk jobs are open?
ReconHire lists about 54 recent postings that match IT Support / Help Desk titles, and 2 of them are remote.
How much does a IT Support / Help Desk make?
Among 25 recent postings that list pay, the middle half falls between $60k and $95k a year, with a median near $72k. Pay varies by city, experience and employer.